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| InnMessaging,
is a complaint and suggestion tracking module,
which provides management with instant information
about a customer complaint and feedback, giving
on-line status of action taken on the complaint.
In the days
of yore, hotel managers would burn midnight oil
to analyze the number of complaints that had been
lodged by customers using different hotel facilities.
The senior management would find themselves paralyzed
with such a report as it would not usually have
any feedback as to how the complaints were resolved
and in how much time. Also sometimes the customer’s
feedback after the complaint resolution would
not get recorded. ISG’s digital customer
service agent does all these and much more.
InnMessaging has been developed in alignment
with our strategy :
- Of integrating work processes
with technology
- Responding to the changes
in demand from the hospitality fraternity
Some
Salient Features :
- On-line guest complaint
notification
- Group the complaints you
receive under customized folders
- Drag and drop complaints
into desired folders
Some
of the reports that InnMessaging provides :
- Complaint Status
- Time taken to resolve
complaints
- Pending Complaints
So if you
are serious about tracking transaction time at
your hotel and are keen to know how many customers
left your hotel this morning satisfied or dissatisfied,
then this is the solution for you.
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